Privacy Policy

Bay of Plenty Racking Limited is committed to protecting your privacy and ensuring your personal information is managed responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with the Privacy Act 2020 (New Zealand).

A copy of the Privacy Act can be found at: https://www.privacy.org.nz.

We may also use third-party services such as Microsoft Clarity and Microsoft Advertising to better understand how you interact with our website. These services capture behavioural metrics, session replays, and heatmaps to help us improve and market our products and services. Data is collected through first and third-party cookies and other tracking technologies for purposes including site optimisation, fraud prevention, security, and advertising. For more information on how Microsoft collects and uses your data, see the Microsoft Privacy Statement.

What Personal Information We Collect

Personal information means any information that identifies you as an individual. Examples include:

Name
Address
Email address
Telephone number
Business details
Records of communication with us

This information may be collected through:

Direct interactions (e.g., enquiries, phone calls, emails, forms on our website)
Our website (cookies, analytics, and tracking tools)
Third-party sources where you have given consent or where it is publicly available

We do not guarantee the privacy practices of third-party websites linked from our site.

Why We Collect Personal Information

We collect personal information for purposes including:

Providing products and services to you
Responding to enquiries and offering support
Improving our website and customer experience
Sending marketing communications (if you have opted in)
Meeting legal and regulatory obligations

You may unsubscribe from marketing communications at any time by contacting us in writing or using the opt-out link provided.

Sensitive Information

We do not typically collect sensitive information (such as health details, religious beliefs, or political views). If we do, it will only be:

For the purpose for which it was collected
With your explicit consent
Where required or authorised by law

Disclosure of Personal Information

Your personal information may be shared:

With third parties where you have provided consent
With service providers assisting us in delivering services (e.g., IT, marketing, or analytics providers)
Where required or authorised by law
To protect our rights, property, or the safety of our staff, customers, or others

We will not sell, trade, or rent your personal information to others.

Security of Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

When information is no longer required, we will securely destroy it or anonymise it, subject to legal obligations to retain certain records (usually for a minimum of 7 years).

Access and Correction

You have the right to access and correct the personal information we hold about you, subject to certain legal exceptions.

To request access or correction, please contact us in writing. For security reasons, we may require identification before releasing information.

We will not charge a fee for access requests, but we may charge reasonable administrative costs for providing copies of information.

Keeping Your Information Up to Date

It is important that your personal information is accurate and current. Please let us know promptly if your details change so we can update our records.

Cookie Policy

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our website is used. Cookies are small data files stored on your device. They may be “first-party cookies” set by us, or “third-party cookies” set by trusted service providers such as Microsoft Clarity.

We use cookies for purposes including:

Essential website functionality – ensuring the site operates properly
Analytics and performance – understanding how users interact with our site (e.g., pages visited, time spent, navigation)
Advertising and marketing – tailoring content and ads to your interests and measuring their effectiveness
Security – detecting fraudulent activity and protecting user data

You can control or disable cookies through your browser settings. However, please note that some features of our site may not function properly if you disable cookies.

Policy Updates

This Privacy Policy (including our Cookie Policy) may be updated from time to time. The latest version will always be available on our website.

Privacy Enquiries or Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us:

Bay of Plenty Racking Limited
Email: [Insert email address]
Phone: [Insert phone number]
Postal Address: [Insert NZ postal address]